Just read your article on Wave Cable. This company had very little thought in user interface with its so-called web site. This is a far cry from the ease at which one could administer their account on Charter’s website. The company rolled out a product that was at best in a beta format. Numerous other users that I have spoken with have the same sentiment as I.

For instance, I had my Charter setup with two email addresses — one for personal and one for a user group I belong to. What Charter enabled me to do was put in forwarders on my account that was used in my user group. What this did was, when someone from my user group sent me an email it would forward it on to my primary account.

Another thing — the email addresses are non-self manageable. Tech support has to set them. The filter system reminds me of the interface of a firewall system. In addition the system has no real help that one can look at. It’s non-intuitive, as to what one is supposed to do.

The biggest and most annoying problem is that Wave Cable’s email system seems to be offline numerous times during the day. The connection fails. We as consumers have been burnt on this transition. Seamless? I don’t think so! Bring Back Charter or some company that knows what they are doing.

Bob Rifenbury
Port Orchard

(Editor’s Note: Our own experience with Wave Broadband has been less than stellar. The company seems unconcerned about ongoing outage problems, and based on our experience, the term “customer service” seems to be somewhat of an oxymoron.).