| Several KPS Health Plan members have reportedly received fraudulent or “phishing” calls from someone claiming to work for the health plan. The caller asks for their personal information including address, credit card or bank account information.
The caller has a foreign accent and phones under the pretense of needing the personal information to possibly move the member to another plan or to send new identification cards.
KPS Health Plans does not call members to request personal or financial information in a “cold call” style. KPS only calls when information is required to complete an application. In this case, the interaction would have been initiated by the member.
“People should not give out personal information when they did not initiate the action for the call,” said Carrie Williams, Director of KPS Member Services. “We are a local company with local customer service representatives. If you doubt the validity of the call, ask for the person’s name and then call the KPS main switchboard and ask to be transferred to that person. KPS wants its members to guard their identity and be very cautious in giving out their personal information.”
Any suspected health care fraud may be reported to the KPS Fraud Line at (800) 552-7114, ext. 6891 or online at www.kpshealthplans.com.
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