| Human resource managers who develop employee recognition and training programs are as important as CEOs in determining the success of an organization, according to a speaker at a recent Society for Human Resource Management’s annual conference.
Many HR departments are responsible for successful hiring, ensuring a good relationship between employees, customer satisfaction, and employee training. More than ever, it is important for the HR department to carefully screen candidates and hire selectively, and then retain winners.
In any organization, three percent of employees are “superstars” who would excel in any organization; 20 percent are “winners” who do their best to support the company’s goals; 50 percent are “grinners” who turn in mediocre, if adequate, performances on the job; 25 percent are “sinners” who don’t care; and two percent are “slugs” – the “I quit and forgot to tell you” type of workers.
Yet the pay differential between all these different company types is scarcely noticeable because more HR managers are not singling out the highest performers for merit increase or firing those employees who are turning in lackluster performances.
This is often because there is no accountability. Good performers must be rewarded and bad performers must be let go. Employers need to hire people who will really go the extra mile to get the job to begin with. They also need extensive employee training in customer service. | 