| Insurance Commissioner Mike Kreidler launched a new Web-based tool for consumers, called the annual Complaint Comparison Guide at https://fortress.wa.gov/oic/complaints/. It allows consumers to search online for their auto, health and homeowners company and compare the company’s volume of complaints to other similar companies.
“Consumers deserve to know how a company stacks up,” said Kreidler. “The Insurance Consumer Hotline receives more than 2,000 calls a week from consumers with questions about insurance.”
A Complaint Comparison Guide can be generated for health, private passenger auto and homeowners insurance for the years 2005 on back to 2003. Depending on which line of insurance is selected, a report will be generated which shows the company, the number of complaints, the complaint index, the company’s market share and how much premium it collected.
A complaint index measures the number of consumer complaints for one company in relation to other companies in the same market. A company with a complaint index of 1 has an average number of complaints. A company with a complaint index higher than 1 has more than average.
Consumers who have questions about their insurance coverage or who wish to file a complaint against their insurance company can call the Insurance Consumer Hotline at (800) 562-6900. | 