Amazing improvements in government service are not reported too often. Here is one that many would like to see in Kitsap County. The City of Tacoma took customer service to a new level in 1995 with ultra-fast building permit processing; and, a money back guarantee if the allotted time is exceeded. Gary Peterson, Tacoma’s Manager of Building and Land Use Services interviewed architects, engineers, builders, remodel contractors, and other customers, asking a simple question. “What type of service do you need from us?” Then, the City took its customers needs to heart and effected change. read more »